We are looking for a dynamic, motivated and passionate person in the field of customer experience/customer service / customer care with strong experience in Benin. He/She must be rigorous and methodical in setting up and executing customer excellence processes and must be very result oriented and details oriented. He/She must be able to constantly monitor and evaluate our customer satisfaction in regards to our services and overall customer experience. If this sounds like you, we’d love to hear from you.
- Implement and monitor a full customer life cycle process I order to optimize/maintain customer satisfaction ratios
- Conduct regular customer surveys in order to collect feedback and improve services accordingly
- Draft and set SLAs for all customer facing stakeholders and ensure they are adhered to.
- Support/Lead our call center management
- 5+ years of experience in customer experience/care/excellence/service
- Very good analytical skills
- very good knowledge of the office package
- Good editorial knowledge
- Good knowledge of English and local languages
How to apply?
Send your cv to firstname.lastname@example.org or upload it on our careers page.